Privacy Policy

AlphaPrime Technology (“we”, “us”, or “our”) is a software development company. We are not a broker, fund manager, investment adviser, portfolio manager, or regulated financial institution. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our software, or engage with our community platforms.

By using our services, you consent to the collection, storage, and processing of your information as described in this policy. If you do not agree with this policy, you should not use our services.

Information you provide directly: When you register an account, purchase a membership, join our affiliate programme, or contact support, we collect your name, email address, phone number, billing address, and payment details. Payment card information is handled entirely by our payment processor and is never stored on our servers.

Information collected automatically: When you access our website or software, we automatically collect your IP address, device type, browser version, operating system, referring URLs, pages visited, time spent on pages, and usage patterns through cookies and similar technologies.

Information from your trading activity: When you connect a trading account or use our analytical tools, we may collect configuration preferences, indicator settings, and aggregated performance metrics. We do not collect or store your broker login credentials.

We use your personal information to create and manage your account, process payments and renewals, deliver the membership features you have purchased, provide customer support, and send important service notifications such as renewal reminders and security alerts.

We also use your information to improve our products and services, analyse usage trends, develop new features, detect and prevent fraud or abuse, comply with our legal obligations, and enforce our Terms and Conditions.

With your consent, we may send you marketing communications about new products, educational content, and promotions. You can opt out of marketing emails at any time using the unsubscribe link in any email or from your account settings.

We process your personal information on the following legal bases: to perform the contract you have entered into with us when purchasing a membership; to comply with our legal obligations such as tax and accounting requirements; to protect our legitimate interests in operating a secure and sustainable business; and on the basis of your consent for optional activities such as marketing.

Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who help us operate our business, such as payment processors, cloud hosting providers, email delivery services, and analytics platforms. These providers are bound by confidentiality obligations and may only use your information to provide services to us.

We may disclose your information if required by law, court order, or government regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, safety, or property, or those of our members or the public.

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity, subject to the protections described in this policy.

We retain your personal information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Account records and transaction history are typically retained for up to 7 years to meet tax and accounting requirements.

Marketing data is retained until you opt out, and analytics data is retained for up to 24 months unless a longer period is required by law.

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption in transit, encrypted data storage, access controls limited to authorised personnel, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security, and you acknowledge that you provide your information at your own risk.

We use cookies and similar technologies to enhance your browsing experience, authenticate your session, remember your preferences, analyse site traffic, and deliver relevant content. Detailed information about the cookies we use and how to control them is available in our Cookie Policy.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of our website and software.

Depending on your jurisdiction, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information, restrict or object to certain processing, and request portability of your data.

You may also have the right to withdraw consent to marketing communications at any time and to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns.

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within 30 days.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. The “Last updated” date at the top of this page indicates when the policy was last revised.

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].